If the Kenyan government is to be believed, tourist arrivals are down a little bit on last year. Hotel operators tell a different story, speaking of a crisis rather than a decline. It’s a potentially devastating blow for Kenya’s economy. For this, Kenyan has got Al Shabaab and an increasingly misguided invasion of Somalia to thank. By SIMON ALLISON.
Customer service is of vital importance to the hospitality industry. The level of service can make or break a hospitality venture, so it is important that you tweak your strategy till you hit near-perfection. If not, you may find yourself losing repeat customers and prospective patrons as well.
Tourism in SA is doing well, but is not yet up to global scratch, and there are problems ahead.
Since 1994, South African tourism has experienced a slow, steady, moderate, and unmistakeable boom.
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