by Stephen Hickmore | Jan 29, 2026 | Featured, Insights, News
Let’s be honest — guests today are not easily impressed. They’ve seen towel swans, chocolate-on-the-pillow, and scripted smiles. What does still surprise them is thoughtfulness, timing, and service that feels human rather than procedural. The hotels that really wow...
by Stephen Hickmore | Jan 27, 2026 | Featured, Insights, News
The Halo Effect: Why the Small Things Matter So Much in Hotels In hospitality, we often spend a lot of time chasing perfection — flawless rooms, immaculate service standards, and detailed SOPs. All of that matters. But what often matters more is how guests feel early...
by Stephen Hickmore | Jan 9, 2026 | Featured, Insights, News
A Career That Is Global, Dynamic and People-Focused Now you have your Matric results, what next? When considering their future, many South African matriculants might wonder why Matrics should choose hospitality or culinary arts as a career path. Choosing a career path...
by External Contributor | Jan 9, 2026 | Featured, Insights, News
City Lodge Hotels highlights new jobs emerging in hospitality JOHANNESBURG, January 2026: South Africa’s tourism industry is entering a period of rapid reinvention, driven by shifting traveller expectations, digital evolution, sustainability demands, and a growing...
by Stephen Hickmore | Dec 31, 2025 | Featured, Focus, Insights, News
The Swiss Hotel School South Africa Your pathway to a global hospitality career starts here at our renowned hotel school. Choosing where to study hospitality is one of the most important decisions you’ll make — especially if you dream of working in five-star hotels,...
by External Contributor | Dec 30, 2025 | Featured, Focus, Hospitality Opinion Blog, Insights, News
From Ancient Taverns to Modern Culinary Innovation, the world of Restaurants has evolved tremendously. Discover how Resstaurants have become more than just places to eat. The European restaurant has evolved from simple roadside food stalls to sophisticated cultural...
