by Stephen Hickmore | Aug 25, 2026 | Featured, Hospitality Opinion Blog, News
So… apparently, I’m 65. Yes. Sixty-five. And apparently, that means I’m supposed to retire. Now, I don’t know who decided that 65 was the magic number, but I have a question… Why? What exactly happens at midnight on your 65th birthday? Do you wake up and...
by Stephen Hickmore | Aug 13, 2026 | Featured, News, Podcasts
What happens when the small things in a hotel start to go wrong? A crooked light fitting. A scuffed chair. A chipped tile. A broken handle. A clock that has stopped. A mark on the wall. A piece of paper left on the floor. None of these things, on their own, is a...
by Stephen Hickmore | Aug 11, 2026 | Featured, News
SHS Institute of Hospitality Management SHS Institute of Culinary Arts The Swiss Hotel School South Africa is a unique Hospitality Business School / featuring:SHS – Institute of Hospitality ManagementSHS – Institute of Culinary Arts offering world-renowned...
by Stephen Hickmore | Aug 11, 2026 | Featured, News
For more than two decades, the online travel agency has been one of the most powerful forces in hospitality. A traveller wants a hotel, so they go to Booking.com, Expedia or another OTA. They enter a destination, dates and number of guests, scroll through hundreds of...
by Stephen Hickmore | Jul 24, 2026 | Featured, News, Podcasts
Are salespeople really just dealmakers — or are we missing the point? When we look beyond the stereotypes, it’s clear that sales is about much more than fast-talking or closing deals. We’ve all seen the stereotype — the fast-talking, shiny suit salesperson who...
