by Stephen Hickmore | Aug 13, 2026 | Featured, News, Podcasts
What happens when the small things in a hotel start to go wrong? A crooked light fitting. A scuffed chair. A chipped tile. A broken handle. A clock that has stopped. A mark on the wall. A piece of paper left on the floor. None of these things, on their own, is a...
by Stephen Hickmore | Jul 24, 2026 | Featured, News, Podcasts
Are salespeople really just dealmakers — or are we missing the point? When we look beyond the stereotypes, it’s clear that sales is about much more than fast-talking or closing deals. We’ve all seen the stereotype — the fast-talking, shiny suit salesperson who...
by Stephen Hickmore | Jun 23, 2026 | News, Podcasts
Teachers are true South African Heroes After spending 16 weeks training hospitality teachers from township schools in South Africa, I came away with a completely different perspective. In fact, it became clear to me that Teachers are The Real Heroes. This isn’t...
by Stephen Hickmore | Jun 11, 2026 | Featured, News, Podcasts
In this episode, we explore the life of Conrad Hilton — war veteran, entrepreneur, dreamer and founder of the Hilton empire. Inspired by his autobiography Be My Guest, this is not just a business story, but a deeply human one. From the dusty frontier towns of New...
by Stephen Hickmore | Jun 5, 2026 | Featured, News, Podcasts
Should restaurants ask about allergies…or should diners be responsible for telling?Does the system needs less police, more honesty? Here’s the deal: asking every table about allergies is complicated. But, is it a legality?But when someone’s life depends on that...
by Stephen Hickmore | May 28, 2026 | Featured, News, Podcasts
I want to challenge one of the biggest misconceptions in our industry — the idea that hospitality is simply about being friendly, smiling at guests, and learning on the job. Hospitality needs brains, not just smiles. In fact, Hospitality Brains are what really drive...
