by Stephen Hickmore | Oct 28, 2026 | News, Podcasts
Are we too busy chasing international food trends to appreciate what’s already on our doorstep? In this episode, Stephen Hickmore, the SilverFox, explores the food trends shaping 2027 and asks why South Africa isn’t doing more to showcase its extraordinary...
by Stephen Hickmore | Oct 9, 2026 | Featured, News, Podcasts
The hospitality industry has a talent shortage. Hotels, restaurants and resorts are searching for skilled people, experienced chefs and capable managers. Yet, while employers complain about the difficulty of finding the right people, are we doing enough to attract,...
by Stephen Hickmore | Sep 19, 2026 | Featured, News, Podcasts
There is a big difference between smiling because you are happy to see someone and smiling because you’ve been told to smile. I’ve spent nearly 50 years in hospitality, and I’ve watched generations of hotel and restaurant employees being taught to...
by Stephen Hickmore | Sep 3, 2026 | Featured, News, Podcasts
You’re the Conductor — But You Don’t Play the Instruments What does an orchestra conductor have in common with a great leader? Quite a lot, actually. In this episode of Hospitality Insight with The SilverFox, Stephen Hickmore explores leadership through the eyes of a...
by Stephen Hickmore | Aug 13, 2026 | Featured, News, Podcasts
What happens when the small things in a hotel start to go wrong? A crooked light fitting. A scuffed chair. A chipped tile. A broken handle. A clock that has stopped. A mark on the wall. A piece of paper left on the floor. None of these things, on their own, is a...
by Stephen Hickmore | Jul 24, 2026 | Featured, News, Podcasts
Are salespeople really just dealmakers — or are we missing the point? When we look beyond the stereotypes, it’s clear that sales is about much more than fast-talking or closing deals. We’ve all seen the stereotype — the fast-talking, shiny suit salesperson who...
