by Stephen Hickmore | Aug 13, 2026 | Featured, News, Podcasts
What happens when the small things in a hotel start to go wrong? A crooked light fitting. A scuffed chair. A chipped tile. A broken handle. A clock that has stopped. A mark on the wall. A piece of paper left on the floor. None of these things, on their own, is a...
by Stephen Hickmore | Aug 11, 2026 | Featured, News
SHS Institute of Hospitality Management SHS Institute of Culinary Arts The Swiss Hotel School South Africa is a unique Hospitality Business School / featuring:SHS – Institute of Hospitality ManagementSHS – Institute of Culinary Arts offering world-renowned...
by Stephen Hickmore | Aug 11, 2026 | Featured, News
For more than two decades, the online travel agency has been one of the most powerful forces in hospitality. A traveller wants a hotel, so they go to Booking.com, Expedia or another OTA. They enter a destination, dates and number of guests, scroll through hundreds of...
by Stephen Hickmore | Jul 24, 2026 | Featured, News, Podcasts
Are salespeople really just dealmakers — or are we missing the point? When we look beyond the stereotypes, it’s clear that sales is about much more than fast-talking or closing deals. We’ve all seen the stereotype — the fast-talking, shiny suit salesperson who...
by Stephen Hickmore | Jul 20, 2026 | Featured, News
South Africa’s next generation of culinary talent begins its journey to the Culinary World Cup, an event that stands out in the global arena. The South African Chefs Association (SA Chefs) has announced the Junior Team Masakhane Training Squad that will begin...
by Stephen Hickmore | Jul 15, 2026 | Featured, Hospitality Opinion Blog, News
“Fake it till you make it” is one of those phrases that is often misunderstood. It doesn’t mean lying about your qualifications or pretending to have skills you don’t possess. At its best, it means having the confidence to step outside your...
by Stephen Hickmore | Jul 11, 2026 | Featured, News
The Swiss Hotel School South Africa has been nominated for Africa’s Best Culinary Training institution 2026 Phillip Meyer, Director and Co-owner of SHS said “We are incredibly proud to announce that The Swiss Hotel School has been nominated for Africa’s Best Culinary...
by Stephen Hickmore | Jun 23, 2026 | News, Podcasts
Teachers are true South African Heroes After spending 16 weeks training hospitality teachers from township schools in South Africa, I came away with a completely different perspective. In fact, it became clear to me that Teachers are The Real Heroes. This isn’t...
