by Stephen Hickmore | Mar 26, 2026 | Featured, Hospitality Opinion Blog, Insights, News
The Experience Economy Has Won: Why Hospitality in 2026 Is No Longer About Rooms, but Meaning For much of its history, the hospitality industry has traded on a fairly simple promise: a comfortable room, a good meal, and efficient service. That formula built an entire...
by External Contributor | Mar 25, 2026 | Featured, Insights, News
From Ruin to Recovery There are business failures—and then there are the kinds of collapses that strip a man down to his very identity. What happened to Conrad Hilton during the Great Depression was very much the latter. His autobiography “Be My Guest” is...
by External Contributor | Mar 23, 2026 | Featured, Insights, News
The Experience Economy Has Won: Why Hospitality in 2026 Is No Longer About Rooms, but Meaning For much of its history, the hospitality industry has traded on a fairly simple promise: a comfortable room, a good meal, and efficient service. That formula built an entire...
by Stephen Hickmore | Mar 20, 2026 | Featured, Hospitality Opinion Blog, Insights, News
The Personality of Great Hospitality People What makes a great hospitality professional? Hospitality is fundamentally about human connections. Energy and enthusiasm – Resilience – Curiosity and learning – Team Spirit. Share this:Tweet Share on...
by Stephen Hickmore | Mar 17, 2026 | Featured, Insights, News
If you’re considering a career in hospitality, chances are you already feel the attraction of the industry. It is fast-moving, people-focused, creative and full of opportunity. Yes, the shifts can be long and the pace demanding, but you will rarely meet someone...
