hospitality.co.za

How to keep hospitality staff happy

E Hotelier – A happy hospitality staff will increase your hotel’s overall productivity. The bottom line of any hotel or hospitality-oriented business is customer service excellence and subsequently, profitability. And at the heart of this business is its staff....

Why do professionals gossip?

EHotelier – Gossip, almost always, has a negative connotation. Yet, we continue to engage in it, both personally and professionally. While ‘small talk’ on a personal level is detrimental too, on a professional level can assume disastrous proportions. The most...