by admin | Oct 31, 2013 | Featured, Hospitality Opinion Blog, News
By Stephen Hickmore – South Africans are a self-critical bunch. We have a lot to say about how poor our customer service is and imagine that there is this unattainable service level somewhere in Australia, Europe or the States. Whilst we grumble and moan, just...
by admin | Oct 2, 2013 | Featured, Hospitality Opinion Blog, News
By Stephen Hickmore – I am sure that you had the same career advice as me. Some jaded teacher at high school stared at you over his battered spectacles didn’t he? Then he dropped the bombshell, if you choose a career as a chef, it was akin to a life of slavery...
by admin | Aug 16, 2013 | Hospitality Opinion Blog, News, Uncategorized
Don’t you love that magic moment when you light the braai on a lazy Saturday afternoon? Mates round for the rugby and a couple of brews on ice. The coals glow scarlet anticipating the hiss of the first tjop hitting the flames. You hungrily inhale the smoky aroma, you...
by admin | Aug 16, 2013 | Hospitality Opinion Blog, News
I was incensed! Not just slightly miffed, but mad as a snake. A well-known company turned down my candidate following three in depth interviews because she “failed” a personality profile test. You would imagine that this well qualified lady must have a major...
by admin | Aug 16, 2013 | Hospitality Opinion Blog, News
If you have grown up with the hotel industry surging through your veins, no doubt you will be no stranger to these three names. Charles Forte, Sol Kerzner and Conrad Hilton. I have worked for one of them, recruited for another and met the great grand daughter of the...
by admin | Aug 16, 2013 | Hospitality Opinion Blog, News
How accurate are the CV’s that you receive from candidates in the hospitality industry? Can you ever trust the information you get? I would hazard a guess that a lot of the CV’s you receive contain anything from simple omissions of information to far-fetched fairy...
by admin | Jun 7, 2013 | Hospitality Opinion Blog, News
The existing Labour Laws are far reaching, but the present structures in government do not have the strength to enforce these laws. It does not matter how advanced our statutes are but lack of enforcement will always lead to the unethical taking advantage. Strict...
by admin | Jul 4, 2012 | Uncategorized
This is a section where you can ask Stephen Hickmore a question regarding any topic in the world of Hospitality. Just fill in the question form and I will get back to you. ← BackThank you for your response. ✨ Name(required) Email(required) Your...
