Following a rigorous tender and approval process, the Cape Town International Convention Centre (CTICC) has appointed Imperial Logistics group company LSC as its exclusive provider of human capital management services. LSC is the holding company of national hospitality full service staffing company HSC (Hospitality Solutions Company)
Phillip Meyer, CEO of the LSC Group, reveals that the scope of this significant two-year contract encompasses sourcing, placing, training and administering various categories of staff for the CTICC, including chefs, receptionists, parking attendants and wardens, IT technicians, supervisors, junior managers and all service staff. As the leading supplier of quality hospitality staff in South Africa, HSC’s deep experience and expertise was key to its success in this contract win, he states.
“In its 16 years of existence, the CTICC has hosted more than 8 million delegates through almost 7 000 events, conferences and exhibitions. The CTICC wished to partner with a specialist company capable of providing professional human capital management solutions that will enable the venue to optimise staff efficiencies associated with the cyclical nature of the business. Having entrusted these services to the HSC and the LSC Group, the CTICC will be able to focus on its core business of events and conventions,” Meyer says.
He explains that the cyclical nature of the CTICC’s business is particularly challenging in terms of staffing requirements. “The LSC Group’s services could range from supplying 20 staff to over 600 staff a day, depending on what events and functions are being hosted. We will ensure the continuous and ongoing sourcing of staff to facilitate the business demands of the CTICC, addressing the cyclical challenges through creative recruitment methodologies and ongoing training interventions. In addition, the adoption of technology will improve costs and efficiencies within the service delivery pipeline.”
In addition to leveraging its leading industry position and expansive hospitality sector experience in its new partnership with the CTICC, the LSC Group will also develop customised solutions for the convention centre. Meyer expands: “The CTICC is looking for a fully integrated, end-to-end human capital management solution. To this end, HSC and the LSC Group, together with a number of our existing platform suppliers, will deliver a full People Resources Planning system that will encompass full HR management and facilitate the payment of the staff and invoicing to the CTICC with minimal human intervention. In addition, HSC and the LSC Group will deploy various training interventions customised to enhance the CTICC guest experience.”
New technology that the LSC Group will invest in for its partnership with the CTICC includes a new web-based timesheet system. Meyer says a new online client portal will also be developed for the CTICC.
“The CTICC offers a unique combination of world-class venues and facilities and we are eager to prove ourselves and our professional staffing solutions at this exclusive venue. The LSC Group is celebrating 20 years in business this year. At a time when tenders are often awarded on the basis of price, we are heartened to know that our reputation was the decisive factor in this exciting new partnership,” Meyer concludes.
Stephen is a hospitality professional from Johannesburg South Africa. His career started with THF hotels in the UK and subsequently with the Southern Sun Hotel group in Johannesburg. Hickmore Recruitment / CareerMap, is a leading supplier of Senior and Exec recruitment services for the hospitality industry in Southern Africa. Stephen recently added career change services, headlining as CareerMap, to assist job applicants. Stephen is a founder and business developer of Pple Hospitality (formerly HSC) the largest Hospitality Industry full-service outsourced staffing company in South Africa. In March 2020 Stephen became a director and part-owner of the Swiss Hotel School South Africa. Stephen writes for a number of publications on food and hospitality industry matters, trends and opinions.