by Stephen Hickmore | Jan 29, 2026 | Featured, Insights, News
Let’s be honest — guests today are not easily impressed. They’ve seen towel swans, chocolate-on-the-pillow, and scripted smiles. What does still surprise them is thoughtfulness, timing, and service that feels human rather than procedural. The hotels that really wow...
by Stephen Hickmore | Jan 27, 2026 | Featured, Insights, News
The Halo Effect: Why the Small Things Matter So Much in Hotels In hospitality, we often spend a lot of time chasing perfection — flawless rooms, immaculate service standards, and detailed SOPs. All of that matters. But what often matters more is how guests feel early...
by Stephen Hickmore | Jan 9, 2026 | Featured, Insights, News
A Career That Is Global, Dynamic and People-Focused Now you have your Matric results, what next? When considering their future, many South African matriculants might wonder why Matrics should choose hospitality or culinary arts as a career path. Choosing a career path...
by Stephen Hickmore | Dec 31, 2025 | Featured, Focus, Insights, News
The Swiss Hotel School South Africa Your pathway to a global hospitality career starts here at our renowned hotel school. Choosing where to study hospitality is one of the most important decisions you’ll make — especially if you dream of working in five-star hotels,...
by Stephen Hickmore | Dec 4, 2025 | Featured, Insights, News
A Double-Edged Sword for Schools and Universities Artificial Intelligence has become inseparable from modern education. From automated research summaries to instant essay generation, AI tools are now embedded in how students learn, write, and solve problems. But...
