by External Contributor | Feb 3, 2026 | Featured, News, Podcasts
Understanding Gen Z Through The Anxious Generation An empathetic look at what’s coming — and what the hospitality industry can learn. This article explores challenges facing The Anxious Generation and how these issues may affect hospitality. If you’ve watched the rise...
by Stephen Hickmore | Jan 30, 2026 | Featured, News, Podcasts
Johannesburg, January 2026 – From a single hall at NASREC in 1986 to one of South Africa’s longest-running trade shows, Hostex 2026 marks a major milestone: 40 years of connecting professionals in food, drink, and hospitality. The story began when Gerald Dreyer, then...
by Stephen Hickmore | Jan 29, 2026 | Featured, News, Podcasts
Let’s be honest — guests today are not easily impressed. They’ve seen towel swans, chocolate-on-the-pillow, and scripted smiles. What does still surprise them is thoughtfulness, timing, and service that feels human rather than procedural. The hotels that really wow...
by Stephen Hickmore | Jan 27, 2026 | Featured, News, Podcasts
The Halo Effect: Why the Small Things Matter So Much in Hotels In hospitality, we often spend a lot of time chasing perfection — flawless rooms, immaculate service standards, and detailed SOPs. All of that matters. But what often matters more is how guests feel early...
by Stephen Hickmore | Jan 9, 2026 | Featured, News, Podcasts
A Career That Is Global, Dynamic and People-Focused Now you have your Matric results, what next? When considering their future, many South African matriculants might wonder why Matrics should choose hospitality or culinary arts as a career path. Choosing a career path...
by External Contributor | Jan 9, 2026 | Featured, News, Podcasts
City Lodge Hotels highlights new jobs emerging in hospitality JOHANNESBURG, January 2026: South Africa’s tourism industry is entering a period of rapid reinvention, driven by shifting traveller expectations, digital evolution, sustainability demands, and a growing...
