hospitality.co.za

Chefs and other Drama Queens

By Stephen Hickmore – They live amongst us, red faces contorted in anger contrasting against the white of a chefs uniform. Bad tempers and short fuses seem to be part of the territory, almost an acceptable quirk for a chef. Why do we tolerate swearing and...

Professional vs Amateurs Waiters

By Stephen Hickmore – Four plates arched through the stuffy lunchtime air, landing with a glorious thud on top of the sprawling, pimplefaced waiter. A cheese omelette, covered his crisp white jacket. “Damn” he uttered as he lifted himself from the carpet....
South African Service Please !

South African Service Please !

By Stephen Hickmore – South Africans are a self-critical bunch. We have a lot to say about how poor our customer service is and imagine that there is this unattainable service level somewhere in Australia, Europe or the States. Whilst we grumble and moan, just...