by Stephen Hickmore | Jan 27, 2026 | Featured, Insights, News
The Halo Effect: Why the Small Things Matter So Much in Hotels In hospitality, we often spend a lot of time chasing perfection — flawless rooms, immaculate service standards, and detailed SOPs. All of that matters. But what often matters more is how guests feel early...
by Stephen Hickmore | Nov 13, 2025 | Featured, Hospitality Opinion Blog, Insights, News
“It’s not the Critic that counts; not the person who points out how the strong person stumbles, or where the doer of deeds could have done them better. The credit belongs to the person in the arena, whose face is marred by dust and sweat and blood…” The famous ‘Man in...
by Stephen Hickmore | Aug 5, 2024 | Featured, News
33 on Bond Restaurant at The Swiss Hotel School opens on 12th September until 6th October 2024. This annual pop up restaurant is run by 3rd year students of The Swiss Hotel School. This year it features ‘Tastes of the Mediterranean’ We are excited to...
by Stephen Hickmore | Nov 6, 2023 | Featured, News
The term “restaurant” originated in France in the 16th century. The word comes from the French word “restaurer,” which means “to restore.” The first establishment to use the term “restaurant” in the modern sense was...
by Stephen Hickmore | Oct 30, 2023 | Featured, News
Restaurants have the potential to make a significant positive impact on the environment. Here are five key actions that restaurants can take to become more environmentally friendly: Source local and sustainable ingredients: Purchasing locally sourced and sustainably...
