by Stephen Hickmore | Aug 25, 2026 | Featured, Hospitality Opinion Blog, News
So… apparently, I’m 65. Yes. Sixty-five. And apparently, that means I’m supposed to retire. Now, I don’t know who decided that 65 was the magic number, but I have a question… Why? What exactly happens at midnight on your 65th birthday? Do you wake up and...
by Stephen Hickmore | Aug 13, 2026 | Featured, News, Podcasts
What happens when the small things in a hotel start to go wrong? A crooked light fitting. A scuffed chair. A chipped tile. A broken handle. A clock that has stopped. A mark on the wall. A piece of paper left on the floor. None of these things, on their own, is a...
by Stephen Hickmore | Jul 24, 2026 | Featured, News, Podcasts
Are salespeople really just dealmakers — or are we missing the point? When we look beyond the stereotypes, it’s clear that sales is about much more than fast-talking or closing deals. We’ve all seen the stereotype — the fast-talking, shiny suit salesperson who...
by Stephen Hickmore | Apr 17, 2026 | Featured, News, Podcasts
Ever wondered if you’re really choosing what you want on a restaurant menu… or what the restaurant wants you to choose? In this podcast, we’ll share some fascinating Restaurant Secrets you’ve probably never noticed. Ep7 – Hospitality Insight with The SilverFox....
by Stephen Hickmore | Apr 9, 2026 | Featured, Hospitality Opinion Blog, News, Podcasts
Sol Kerzner didn’t just build hotels; he created experiences that guests remember and cherish. His journey from humble beginnings in Durban to revolutionising the hospitality industry is packed with lessons for all of us. 1. Great hospitality is built on strong...
